What it means
The payment timed out before a response came back from the bank.
← All Stripe decline codes
RetryableRetryable decline
timeout
Request timeout
Category
Retryable decline
Retryable
Yes, with timing
Suggested retry
~2 hours
Why it happens
A slow response from the processor or the issuing bank.
How to recover the payment
Retry shortly.
Category tip: Retryable with exponential backoff.
Recovery email preview
Subject: Action needed — your payment did not go through
Your payment timed out. We will retry it shortly.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian retries on an exponential backoff schedule and escalates to a payment-update email if it keeps failing.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- Yes
- Retry window
- ~2 hours
- Card must be replaced
- No
Frequently asked
What does the Stripe decline code timeout mean?+
The payment timed out before a response came back from the bank.
Is the Stripe decline code timeout retryable?+
Retry shortly.
How do I recover a payment declined with timeout?+
Retry shortly.
What should I send the customer for timeout?+
Your payment timed out. We will retry it shortly.
Related retryable decline codes
authentication_required3D Secure authentication requiredconfiguration_errorConfiguration errorduplicateDuplicate transactionissuer_unavailableIssuer temporarily unavailablenetwork_errorNetwork errorprocessing_errorPayment processor error
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
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