What it means
The payment failed because of a network issue.
← All Stripe decline codes
RetryableRetryable decline
network_error
Network error
Category
Retryable decline
Retryable
Yes, with timing
Suggested retry
~2 hours
Why it happens
Connectivity problems between systems during the charge.
How to recover the payment
Retry shortly.
Category tip: Retryable with exponential backoff.
Recovery email preview
Subject: Action needed — your payment did not go through
A network error blocked your payment. We will retry it shortly.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian retries on an exponential backoff schedule and escalates to a payment-update email if it keeps failing.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- Yes
- Retry window
- ~2 hours
- Card must be replaced
- No
Frequently asked
What does the Stripe decline code network_error mean?+
The payment failed because of a network issue.
Is the Stripe decline code network_error retryable?+
Retry shortly.
How do I recover a payment declined with network_error?+
Retry shortly.
What should I send the customer for network_error?+
A network error blocked your payment. We will retry it shortly.
Related retryable decline codes
authentication_required3D Secure authentication requiredconfiguration_errorConfiguration errorduplicateDuplicate transactionissuer_unavailableIssuer temporarily unavailableprocessing_errorPayment processor errorrate_limitRate limited by processor
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
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