Terms of Service

churnguardian helps Stripe-powered subscription businesses recover failed payments and retain at-risk customers. It watches your connected Stripe account, sends recovery emails, and offers retention incentives through cancel flows. You stay responsible for your own billing, pricing, and customer relationships.

You must provide accurate information, keep your credentials secure, and are responsible for all activity under your account. You must be old enough to form a binding contract in your jurisdiction.

churnguardian connects to your Stripe account through a restricted, encrypted API key that you provide. You authorize us to read and act on the billing resources covered by that key, such as invoices, subscriptions, customers, coupons, and payment methods. You can revoke the key at any time from your Stripe Dashboard, which ends our access.

• churnguardian is billed as a flat monthly or annual subscription.
• We charge 0% commission on recovered revenue. Amounts you recover are yours.
• Subscriptions renew automatically until cancelled.
• You can cancel at any time. Access continues until the end of the paid period.
• Payments are processed by Stripe. Taxes may apply based on your location.

You agree not to:

• Use the service for unlawful, deceptive, or abusive activity.
• Send spam or violate anti-spam or privacy laws through recovery messages.
• Reverse engineer, resell, or attempt to disrupt the service.
• Upload malicious code or attempt to access data that is not yours.

You keep ownership of your data and your customers data. You grant us the rights needed to process it to provide the service. You confirm you have the right to contact your customers for payment recovery and retention, and that your use complies with applicable law.

churnguardian and its underlying technology, design, and branding remain our property. These terms do not grant you any rights to our trademarks or source code.

The service depends on third parties such as Stripe, Supabase, and our email providers. Their availability and terms are outside our control, and we are not responsible for interruptions caused by them.

The service is provided on an as-is and as-available basis. We do not guarantee any specific recovery rate, revenue outcome, or uninterrupted availability. To the maximum extent permitted by law, we disclaim all implied warranties.

To the maximum extent permitted by law, churnguardian is not liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total liability is limited to the amount you paid us in the twelve months before the claim.

You may stop using the service at any time. We may suspend or terminate access if you breach these terms or if required by law. On termination, your right to use the service ends and we may delete your data in line with our Privacy Policy.

We may update these terms from time to time. When we do, we will revise the date above. Continued use after a change means you accept the updated terms.

These terms are governed by the laws of India. Any dispute arising out of or relating to these terms or the service is subject to the exclusive jurisdiction of the courts of Thane, Maharashtra, India.

churnguardian is operated by Anirudh Prakash, a sole proprietor based in Thane, Maharashtra, India. Questions about these terms? Email support@churnguardian.com.