What it means
A setup or configuration issue blocked the charge.
← All Stripe decline codes
RetryableRetryable decline
configuration_error
Configuration error
Category
Retryable decline
Retryable
Yes, with timing
Suggested retry
~4 hours
Why it happens
A misconfigured setting on the account or the payment.
How to recover the payment
Fix the configuration, then retry the payment.
Category tip: Retryable with exponential backoff.
Recovery email preview
Subject: Action needed — your payment did not go through
A setup issue blocked your payment. We are fixing it and will retry.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian retries on an exponential backoff schedule and escalates to a payment-update email if it keeps failing.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- Yes
- Retry window
- ~4 hours
- Card must be replaced
- No
Frequently asked
What does the Stripe decline code configuration_error mean?+
A setup or configuration issue blocked the charge.
Is the Stripe decline code configuration_error retryable?+
Fix the configuration, then retry the payment.
How do I recover a payment declined with configuration_error?+
Fix the configuration, then retry the payment.
What should I send the customer for configuration_error?+
A setup issue blocked your payment. We are fixing it and will retry.
Related retryable decline codes
authentication_required3D Secure authentication requiredduplicateDuplicate transactionissuer_unavailableIssuer temporarily unavailablenetwork_errorNetwork errorprocessing_errorPayment processor errorrate_limitRate limited by processor
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
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