What it means
The card was reported stolen and is permanently blocked.
← All Stripe decline codes
Do not retryFraud decline
stolen_card
Card reported stolen
Category
Fraud decline
Retryable
No — update the card
Suggested retry
No auto-retry
Why it happens
The card was reported stolen to the issuing bank.
How to recover the payment
Do not retry. Request a new card from the customer.
Category tip: Do not retry. Contact the customer instead.
Recovery email preview
Subject: Action needed — your payment did not go through
This card was reported stolen. Please add a new card to continue.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian stops retries and surfaces the event so you can reach out directly rather than hammering the issuer.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- No
- Retry window
- No auto-retry
- Card must be replaced
- Yes
Frequently asked
What does the Stripe decline code stolen_card mean?+
The card was reported stolen and is permanently blocked.
Is the Stripe decline code stolen_card retryable?+
Do not retry. Request a new card from the customer.
How do I recover a payment declined with stolen_card?+
Do not retry. Request a new card from the customer.
What should I send the customer for stolen_card?+
This card was reported stolen. Please add a new card to continue.
Related fraud decline codes
fraudulentTransaction flagged as fraudulentlost_cardCard reported lostpickup_cardPick up card (fraud suspected)
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
Recover your first failed payment this week
Join bootstrapped and early-stage SaaS teams winning back thousands in MRR every month, on autopilot.
14-day free trial · No credit card required