What it means
Stripe flagged the payment as fraudulent and blocked the charge.
← All Stripe decline codes
Do not retryFraud decline
fraudulent
Transaction flagged as fraudulent
Category
Fraud decline
Retryable
No — update the card
Suggested retry
No auto-retry
Why it happens
Risk rules or the issuer detected fraud signals on the transaction.
How to recover the payment
Do not retry. Reach out to the customer to confirm their payment method.
Category tip: Do not retry. Contact the customer instead.
Recovery email preview
Subject: Action needed — your payment did not go through
We could not complete this payment. Please add a valid card or contact support.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian stops retries and surfaces the event so you can reach out directly rather than hammering the issuer.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- No
- Retry window
- No auto-retry
- Card must be replaced
- Yes
Frequently asked
What does the Stripe decline code fraudulent mean?+
Stripe flagged the payment as fraudulent and blocked the charge.
Is the Stripe decline code fraudulent retryable?+
Do not retry. Reach out to the customer to confirm their payment method.
How do I recover a payment declined with fraudulent?+
Do not retry. Reach out to the customer to confirm their payment method.
What should I send the customer for fraudulent?+
We could not complete this payment. Please add a valid card or contact support.
Related fraud decline codes
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
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