Soft decline

risk_declined

Risk declined. A soft decline is usually temporary. The card can often be charged successfully again shortly, without the customer changing anything.

Risk declined

What it means

A soft decline is usually temporary. The card can often be charged successfully again shortly, without the customer changing anything.

Retryable, often within hours or on the next payday.

Suggested retry window: about 48 hours.

churnguardian schedules a smart retry and, if it fails, sends a branded email with a payment-update link.

churnguardian recovers failed Stripe payments automatically — decline-aware retries, branded emails, and one-click card updates. See pricing →