What it means
Stripe risk rules declined the payment.
← All Stripe decline codes
RetryableSoft decline
risk_declined
Risk declined
Category
Soft decline
Retryable
Yes, with timing
Suggested retry
~2 days
Why it happens
The transaction matched risk rules configured on your account.
How to recover the payment
Review the payment and reach out to the customer.
Category tip: Retryable, often within hours or on the next payday.
Recovery email preview
Subject: Action needed — your payment did not go through
This payment was held for review. Please contact support.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian schedules a smart retry and, if it fails, sends a branded email with a payment-update link.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- Yes
- Retry window
- ~2 days
- Card must be replaced
- No
Frequently asked
What does the Stripe decline code risk_declined mean?+
Stripe risk rules declined the payment.
Is the Stripe decline code risk_declined retryable?+
Review the payment and reach out to the customer.
How do I recover a payment declined with risk_declined?+
Review the payment and reach out to the customer.
What should I send the customer for risk_declined?+
This payment was held for review. Please contact support.
Related soft decline codes
amount_too_highAmount too highamount_too_lowAmount too lowcall_issuerCall issuing bankcard_declinedGeneric decline by issuercard_velocity_exceededCard velocity exceededdo_not_honorDo not honor
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
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