What it means
A generic decline where the bank refuses the charge.
← All Stripe decline codes
RetryableSoft decline
do_not_honor
Do not honor
Category
Soft decline
Retryable
Yes, with timing
Suggested retry
~2 days
Why it happens
Often due to bank risk rules, card limits, or a stale card on file.
How to recover the payment
Retry later and ask the customer to check with their bank.
Category tip: Retryable, often within hours or on the next payday.
Recovery email preview
Subject: Action needed — your payment did not go through
The payment was declined by your bank. Please check with them or use another card.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian schedules a smart retry and, if it fails, sends a branded email with a payment-update link.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- Yes
- Retry window
- ~2 days
- Card must be replaced
- No
Frequently asked
What does the Stripe decline code do_not_honor mean?+
A generic decline where the bank refuses the charge.
Is the Stripe decline code do_not_honor retryable?+
Retry later and ask the customer to check with their bank.
How do I recover a payment declined with do_not_honor?+
Retry later and ask the customer to check with their bank.
What should I send the customer for do_not_honor?+
The payment was declined by your bank. Please check with them or use another card.
Related soft decline codes
amount_too_highAmount too highamount_too_lowAmount too lowcall_issuerCall issuing bankcard_declinedGeneric decline by issuercard_velocity_exceededCard velocity exceededgeneric_declineGeneric decline
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
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