What it means
Too many incorrect PIN attempts have locked the card.
← All Stripe decline codes
RetryableSoft decline
pin_try_exceeded
PIN tries exceeded
Category
Soft decline
Retryable
Yes, with timing
Suggested retry
~1 day
Why it happens
The PIN was entered incorrectly several times in a row.
How to recover the payment
The customer must unlock the card with their bank, then retry.
Category tip: Retryable, often within hours or on the next payday.
Recovery email preview
Subject: Action needed — your payment did not go through
Your card is locked after too many PIN attempts. Please unlock it with your bank.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian schedules a smart retry and, if it fails, sends a branded email with a payment-update link.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- Yes
- Retry window
- ~1 day
- Card must be replaced
- No
Frequently asked
What does the Stripe decline code pin_try_exceeded mean?+
Too many incorrect PIN attempts have locked the card.
Is the Stripe decline code pin_try_exceeded retryable?+
The customer must unlock the card with their bank, then retry.
How do I recover a payment declined with pin_try_exceeded?+
The customer must unlock the card with their bank, then retry.
What should I send the customer for pin_try_exceeded?+
Your card is locked after too many PIN attempts. Please unlock it with your bank.
Related soft decline codes
amount_too_highAmount too highamount_too_lowAmount too lowcall_issuerCall issuing bankcard_declinedGeneric decline by issuercard_velocity_exceededCard velocity exceededdo_not_honorDo not honor
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
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