What it means
The card number does not match a valid card.
← All Stripe decline codes
Card update requiredHard decline
incorrect_number
Card number is incorrect
Category
Hard decline
Retryable
No — update the card
Suggested retry
No auto-retry
Why it happens
A mistyped digit at entry, or a saved card with incorrect details.
How to recover the payment
Have the customer re-enter the full card number.
Category tip: Not worth retrying automatically until the card is updated.
Recovery email preview
Subject: Action needed — your payment did not go through
The card number we have looks incorrect. Please re-enter your card details.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian stops automatic retries and emails the customer a one-click link to update their card, so recovery happens as soon as they act.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- No
- Retry window
- No auto-retry
- Card must be replaced
- Yes
Frequently asked
What does the Stripe decline code incorrect_number mean?+
The card number does not match a valid card.
Is the Stripe decline code incorrect_number retryable?+
Have the customer re-enter the full card number.
How do I recover a payment declined with incorrect_number?+
Have the customer re-enter the full card number.
What should I send the customer for incorrect_number?+
The card number we have looks incorrect. Please re-enter your card details.
Related hard decline codes
card_not_supportedCard type not supportedcurrency_not_supportedCurrency not supported by cardexpired_cardCard has expiredincorrect_cvcCVC check failedincorrect_zipZIP/postal code check failedinvalid_cardCard is invalid
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