What it means
The card cannot be charged in the currency used on this invoice.
← All Stripe decline codes
Card update requiredHard decline
currency_not_supported
Currency not supported by card
Category
Hard decline
Retryable
No — update the card
Suggested retry
No auto-retry
Why it happens
The issuer does not process this currency, which is common with cross-border cards.
How to recover the payment
Charge in the customer local currency, or ask for a card that supports it.
Category tip: Not worth retrying automatically until the card is updated.
Recovery email preview
Subject: Action needed — your payment did not go through
This card cannot be charged in the invoice currency. Please use another card.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian stops automatic retries and emails the customer a one-click link to update their card, so recovery happens as soon as they act.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- No
- Retry window
- No auto-retry
- Card must be replaced
- Yes
Frequently asked
What does the Stripe decline code currency_not_supported mean?+
The card cannot be charged in the currency used on this invoice.
Is the Stripe decline code currency_not_supported retryable?+
Charge in the customer local currency, or ask for a card that supports it.
How do I recover a payment declined with currency_not_supported?+
Charge in the customer local currency, or ask for a card that supports it.
What should I send the customer for currency_not_supported?+
This card cannot be charged in the invoice currency. Please use another card.
Related hard decline codes
card_not_supportedCard type not supportedexpired_cardCard has expiredincorrect_cvcCVC check failedincorrect_numberCard number is incorrectincorrect_zipZIP/postal code check failedinvalid_cardCard is invalid
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
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