What it means
The card network is not supported for this charge or region.
← All Stripe decline codes
Card update requiredHard decline
card_not_supported
Card type not supported
Category
Hard decline
Retryable
No — update the card
Suggested retry
No auto-retry
Why it happens
The issuer does not allow this transaction type, or the card type is blocked.
How to recover the payment
Ask for a different card or payment method.
Category tip: Not worth retrying automatically until the card is updated.
Recovery email preview
Subject: Action needed — your payment did not go through
This card type is not supported for your subscription. Please add another card.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian stops automatic retries and emails the customer a one-click link to update their card, so recovery happens as soon as they act.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- No
- Retry window
- No auto-retry
- Card must be replaced
- Yes
Frequently asked
What does the Stripe decline code card_not_supported mean?+
The card network is not supported for this charge or region.
Is the Stripe decline code card_not_supported retryable?+
Ask for a different card or payment method.
How do I recover a payment declined with card_not_supported?+
Ask for a different card or payment method.
What should I send the customer for card_not_supported?+
This card type is not supported for your subscription. Please add another card.
Related hard decline codes
currency_not_supportedCurrency not supported by cardexpired_cardCard has expiredincorrect_cvcCVC check failedincorrect_numberCard number is incorrectincorrect_zipZIP/postal code check failedinvalid_cardCard is invalid
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