What it means
The charge was flagged as high risk by risk rules.
← All Stripe decline codes
RetryableSoft decline
high_risk
High risk transaction
Category
Soft decline
Retryable
Yes, with timing
Suggested retry
~2 days
Why it happens
Risk signals from Stripe or the issuing bank on this transaction.
How to recover the payment
Review the payment and contact the customer, then retry carefully.
Category tip: Retryable, often within hours or on the next payday.
Recovery email preview
Subject: Action needed — your payment did not go through
We could not process this payment. Please contact support.
Update payment methodSent automatically by churnguardian the moment this code appears.
How churnguardian handles it
churnguardian schedules a smart retry and, if it fails, sends a branded email with a payment-update link.
- Decline-aware retries timed to recovery odds
- Branded recovery emails with a one-click card update
- Stops automatically the moment the charge clears
At a glance
- Retryable
- Yes
- Retry window
- ~2 days
- Card must be replaced
- No
Frequently asked
What does the Stripe decline code high_risk mean?+
The charge was flagged as high risk by risk rules.
Is the Stripe decline code high_risk retryable?+
Review the payment and contact the customer, then retry carefully.
How do I recover a payment declined with high_risk?+
Review the payment and contact the customer, then retry carefully.
What should I send the customer for high_risk?+
We could not process this payment. Please contact support.
Related soft decline codes
amount_too_highAmount too highamount_too_lowAmount too lowcall_issuerCall issuing bankcard_declinedGeneric decline by issuercard_velocity_exceededCard velocity exceededdo_not_honorDo not honor
Browse the full list of Stripe decline codes or look one up with the free lookup tool.
Recover your first failed payment this week
Join bootstrapped and early-stage SaaS teams winning back thousands in MRR every month, on autopilot.
14-day free trial · No credit card required