Free tool

Dunning scorecard

Answer eight questions to score your payment recovery and see exactly where you are leaking.

You email the customer immediately when a payment fails.
You retry soft declines automatically (spaced out).
You stop retrying hard declines.
Your recovery emails include a one-click card update link.
Your emails are branded with your name and reply-to.
You measure your recovery rate.
You have a cancel flow to catch voluntary churn.
You re-offer before a customer completes a cancellation.

0/8

Leaking revenue

You are missing most of the basics. Failed payments are likely turning into silent churn.

Gaps to close

You email the customer immediately when a payment fails.
You retry soft declines automatically (spaced out).
You stop retrying hard declines.
Your recovery emails include a one-click card update link.
Your emails are branded with your name and reply-to.
You measure your recovery rate.
You have a cancel flow to catch voluntary churn.
You re-offer before a customer completes a cancellation.

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